Returns & Exchange Policy
SHIPPING POLICY
Our shipping policy at LuxurSkin is "made to order," meaning that each product is crafted or prepared specifically for your order. This ensures that you receive the freshest possible products. We aim to process and ship orders promptly after they are placed, typically within 3-5 business days depending on the size of the order. If you have any questions about our shipping process or need assistance with a larger order, please don't hesitate to contact us.
RETURNS & EXCHANGE POLICY
Thank you for your recent purchase from LuxurSkin.com! We're dedicated to ensuring your satisfaction. Please note, that due to the hygienic nature of cosmetics, we cannot accept returns or exchanges. However, we're more than happy to assist with fair solutions if you encounter any issues with your order.
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You can make cancellations or changes to your order before it's shipped. If your order hasn't shipped yet, we can also update the mailing or email address if needed. Once an order has been shipped, we regret that we cannot offer refunds.
If your LuxurSkin product(s) arrive damaged or defective, please contact us promptly at info@luxurskin.com. To expedite assistance, kindly include clear photos of both the damaged package and the affected contents. We're committed to resolving any issues swiftly and ensuring your satisfaction.
Thank you for understanding and choosing LuxurSkin for your skincare needs. If you have any questions or need assistance, please don't hesitate to reach out to our customer service team.
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